frequently asked questions
HOW MUCH IS SHIPPING?
The prices on each item are "what you see is what you get". There is no additional shipping added on for any item shipped within the US, unless specified within the listing. If you live outside of the US, please contact me for a shipping quote to your country.
WHEN WILL MY ITEMS BE SHIPPED?
As a general rule, I ship within two business days (with exception of made-to-order items). I will notify you with a tracking number once your item has shipped. If for some reason I will not be able to ship your item within two business days, I will contact you with the reason for the delay and an expected time frame for shipping.
HOW WILL MY ITEMS BE SHIPPED?
Most items will be shipped via USPS, either by First Class Mail or Priority Mail, depending on the items in the order. Extra large or heavy items will be shipped via FedEx or UPS. A tracking number will be provided for your order.
WHAT ABOUT INTERNATIONAL SHIPPING?
Please contact me for international shipping charges to your country. I will need to know what you are wanting to purchase (for package weight) and your location to be able to get an accurate shipping estimate for you. I am not responsible for any costs or time delays incurred in customs, which vary by country. You may want to check into any custom fees and time frames for your country before ordering. All orders are shipped from the US.
WHAT PAYMENT METHODS DO YOU ACCEPT?
My shop is set up to accept all major credit cards and debit cards through a secure checkout on Weebly. If you would prefer to use PayPal for your payment method, please contact me and I can send you an invoice from PayPal via email (with a secure link for payment).
WHAT IS YOUR RETURN POLICY?
Love it or your money back. I love the items I make, and I am confident that you will love them, too. When my customers are happy, then I am happy, and I usually hear that my customers are overjoyed with their purchases and that their handmade items are even better than they expected they would be. However, if for some reason you are not happy with your purchase, please let me know right away and I will arrange for you to return it for a refund. Items must be returned in their original, unused condition, and you are responsible for the return shipping (unless there was a mistake on my part). Upon receiving the returned item, I will issue you a complete refund of your original purchase.
WHAT IS THE TIME FRAME ON MADE-TO-ORDER ITEMS?
This depends on several factors, including where and how long for getting the supplies for your items, how long it will take to make what you order, and my current schedule and waiting list of orders. You may contact me with what you would like to order and request a time estimate. After checking on the supplies, I will give you as close of an estimate as I can.
ARE ALL OF YOUR ITEMS HANDMADE?
Yes, all of my items are handmade by me personally. I also do all of my own packaging, shipping, photographing, shop management, and communications. My shop is 100% made and run by the artisan herself, and that's me.
WHAT ENVIRONMENT ARE YOUR ITEMS MADE IN?
My items are made in a completely non-smoking environment, as I do not smoke and neither does anyone in my household. No animals are allowed in my studio, and I live in a beautiful area of Western Montana with fresh mountain air all around. After my items are finished, they are stored in plastic bins to keep them clean and free of dust. I am somewhat of a perfectionist when it comes to my work, so you can be assured of getting quality handmade items when you purchase from my shop.
DO YOU TAKE CUSTOM ORDERS?
Sometimes, depending on what the request is and how busy I am at the time. When contacting me with your request, let me know what time frame you need it done in, in addition to the details of what you are wanting, and I will get back to you as to whether or not I can fit it into my schedule at the time.
DO YOU SELL YOUR DESIGNS AS PATTERNS?
Yes. Well some of them anyway. You can find my knit and crochet patterns in my Ravelry shop. I am still working on writing up more of them to add as I have time. If you see a particular item that you'd like the pattern for and isn't in my pattern shop yet, you may contact me to request it and I will add it as soon as possible and send you the link once it is listed.
I will also be selling cross stitch patterns made from some of my photos at some point in time. If this is something you might be interested in, do contact me and I will try to get that up and going sooner rather than later.
I will also be selling cross stitch patterns made from some of my photos at some point in time. If this is something you might be interested in, do contact me and I will try to get that up and going sooner rather than later.
IF YOU HAVE A QUESTION THAT I HAVE NOT ANSWERED HERE...
I'd love to hear from you and will get back to you soon. Just fill out the contact form on my contact page. Thanks!